Grievance Redressal

At Trustox Research Services, we aim to provide direct and effective resolution to all client queries. If you are unsatisfied with our response, please follow the escalation hierarchy outlined below.

• Step 1: Clients with any query or complaint regarding services must notify the compliance department in writing at support@trustox.com or contact 0731-4287574. To ensure formal tracking, our designated representative will revert within 5 working days.
• Step 2: If unresolved, clients may escalate the issue to info@trustox.com. The management authority will review and respond within 15 working days.
• Step 3: If the resolution remains unsatisfactory, clients may approach the regulator at www.sebi.gov.in. Note that copying all levels in a single email will not constitute an escalation; complaints must follow sequential review levels upon timeline expiration.
• Grievances can also be logged on SEBI's portal at https://scores.sebi.gov.in or submitted directly to SEBI offices. SCORES is accessible via mobile app from the Google Play Store.
• Disputes may also be submitted to the Online Dispute Resolution (ODR) Portal pursuant to SEBI circular SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 (July 31, 2023). Access conciliation and arbitration services at https://smartodr.in/.